Frequently Asked Questions

← FAQs

Purchasing online

It takes us about 24-48 hours to process your order and ship it out the door. From that point, depending on your location it could take up to a week to arrive.

We ship anywhere in the USA except to P.O. boxes.

It takes us about 24-48 hours to process an order. If a mistake happens, please contact us right away because once your package is in the mail no changes can be made.

If your item has been cracked or tampered with, do not hesitate to contact us about a return.

Portlandia Foods uses BrainTree for payments (a Paypal company). BrainTree automatically encrypts your confidential information in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits. This is the highest level of encryption that is commercially available.

  • Credit Cards (including Visa, MasterCard, and American Express)
  • PayPal

← FAQs

Need answers to questions that aren’t covered by the FAQs? We’re here, and we’re friendly—contact us!